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What is Hosted, or Cloud PBX?

Hosted PBX is a phone system that uses Voice over IP to provide a Cloud based phone system for businesses. Often this service is provided by a network service provider as part of an overall network solution. This type of solution provides a customer with the ultimate in flexibility as access to “seats” are typically purchased on a monthly basis and can scale up and down as needed.

Customers also enjoy the flexibility of the actual dial tone access being provided by the provider in a scalable fashion as well. Customers also are out of the PBX management business and the uptime and investment in keeping the solution running stays with the Hosted provider.

Enterprise features are available for even small scale customers, giving them ability to purchase advanced solutions like contact center typically on a one off basis. Providers work hard at delivering Hosted VOIP as reliable as possible. Allowing a customer to scale to meet demand.

Hosted PBX Benefits

  • Small and Medium-Sized Businesses
  • Work-from-Home Employees
  • Works with Existing Land lines and Mobile Phones
  • VoIP (Voice-over-IP)
  • Scalable and Money Saving
  • Quick Setup and Ease of Use
  • Get Local Phone Numbers
  • Long Distance
  • Enhanced Productivity







Cloud PBX

Take your business communications to the next level with a unified cloud PBX solution. With advanced features such as real-time analytics, video conferencing, unlimited calling, and more, your business will be fully equipped to take communications to the next level.

What to expect from a cloud-based PBX phone system

  • A Cloud PBX phone system and unified communications platform will enhance your business communications with over 40 next-generation features including secure video conferencing, call recording, business text messaging, mobile apps, analytics, and much more.

Advanced Cloud PBX Features

  • Enhance your business communications with our cloud PBX solution, fully equipped with 40+ advanced features such as secure video conferencing, call recording, web and mobile apps, business text messaging, and more - all accessible from a desk or mobile phone, laptop or computer.

Robust Communication Analytics

  • Combine the advanced functionality of a cloud PBX phone system with the robust data, reporting, and analytics capabilities modern businesses require, and your organization will transform into an agile and digitally evolved institution equipped with smarter conversations in no time.

No Complex or Physical Hardware Required

  • With Cloud PBX phone system, there is no need for clunky, expensive physical PBX equipment, or the obligation to set up and manage it. Our cloud PBX business phone system can be accessed from any device with an internet connection for instant access to an advanced communication suite.


We believe in simplifying agents' work so that it is more organized, efficient, and enjoyable. We are convinced that this is the only way to achieve real customer success. This is why we have created a flexible and seamless CCaaS solution.

What to expect from a cloud-based PBX phone system

  • Voice: Intelligently route callers to the right agent using auto dialers, interactive voice response (IVR), automatic call distribution (ACD) and more.
  • Omnichannel: Empower interconnected digital interactions and meet customers in the communication channel of their choice, integrating all touch points into one: the Unified Inbox.
  • Analytics: Make better, data-driven decisions with all the tools you need to measure performance in real time. Access dynamic dashboards, alerts, reports, and forecasting tools.

Cloud PBX vs On-premises – Which to Choose?
The advantages of a cloud PBX phone system, when compared to an on-premises alternative, are many.

The key difference between hosted PBX vs onsite PBX is that a premise-based solution means that the hardware appliances will be stored onsite in your office whereas hosted PBX means that the hardware appliances are kept offsite at the host’s cloud data center.

With no physical hardware to maintain, costs are kept to a minimum and getting set up with your new cloud-based PBX solution requires almost no installation costs. All your business needs is an internet connection and a device (computer and/or desk phone hand/headsets) required to talk and manage interactions.

Scaling also becomes a matter of simplicity as no new physical phone lines need to be installed. You simply contact the customer service professionals here at net2phone and they can add more

What VoIP phone service providers near me - We directly represent the all of the World-Class Telecom Carriers in the U.S., Canada, Mexico, Puerto Rico, Pacific Islands and can offer VoIP phone service in any country not on The Office of Foreign Assets Control list of sanctioned nations that are off-limits for U.S. businesses.





Cloud PBX Service

Hosted PBX Service is cloud based business phone system and VOIP service, which is a cost effective alternative to traditional premise based PBX phone systems. Cloud PBX services use the Internet or private data connections with QoS, to connect businesses to the features and functionality of their virtual phone system and calling.

PBX or Private Branch Exchange, is the traditional method by which businesses are connected with phone service to the outside Public Switched Telephone Networks (PSTN) or Voice over IP (VOIP) providers. Traditional PBX systems are implemented on-premise at businesses, and are a significant cost to operate and maintain. Hosted PBX services replace these costs by providing a hosted or cloud-based infrastructure that requires little-to-no upkeep or maintenance, with a fixed monthly fee.

Compared to traditional telephony provided by a telecommunications company, a cloud PBX service can provide the same features and functionality at a much lower cost. Investing in a virtual PBX service is also less expensive when compared to a traditional, hardware-based PBX system, as there is no physical infrastructure to purchase or maintain. This eliminates the need to upgrade a phone system, feature sets, operating systems, or pay for a tech to do moves/adds/changes. All these costs are included with a virtual phone system, which simplifies telephony dramatically for most users.

Hosted PBX systems offer many robust features that most traditional phone systems cannot support or are limited. These features include advanced unified communications, messaging, mobility, video, call routing, application integration, and more. This makes them a cost-effective and complete solution for most business communication needs. Another benefit of a virtual phone system is business continuity, which is an inherent feature of the cloud.  If there is a network outage, fire, flood, or natural disaster, calls can be automatically routed to mobile phones and remote locations, ensuring uptime and continued business operations.

Hosted PBX providers manage all the infrastructure and maintenance required by a PBX phone system, in addition to routing voice calls. This allows companies to focus on their business, not managing communication services and equipment. Cloud based PBX service provides a new and more effective way to offer phone service. Hosted PBX Services are also known as Virtual Phone System, Cloud PBX, Hosted Phone System, Business VOIP, Hosted IP PBX, Unified Communications or Cloud Phone Service.

Features & Benefits of Hosted PBX Service

  • Unified Cloud Communication
  • Provider Managed Phone System & Service
  • Advanced Features & Call Routing
  • Messaging, Mobility, Application Integration
  • Built in Business Continuity & Failover
  • Highly Scalable Phone System
  • Easy to Implement and Manage
  • Fixed Monthly Cost – No Capital Investment

Cloud Phone System Applications

  • Replacement for Traditional Phone System & Service
  • Local & Long Distance Calling
  • Integrating Remote Workers
  • Cross Platform Customer Engagement
  • Call Centers & Telemarketing





What Is VoIP Phone Service?

VoIP (Voice over Internet Protocol) phone service is a technology that lets users make phone calls using an internet connection, without the need for local phone service.

It uses a high-speed internet connection and Internet Protocol (IP) addresses — the same way computers communicate with each other on the internet — to transfer data via interconnected networks.

VoIP has become the communication method of choice for both individual consumers and businesses, thanks to the rise of broadband data transmission. It provides more capabilities than traditional phones, at a much lower cost.

VoIP capabilities include:

  • Call recording
  • Call forwarding
  • Conferencing
  • Voicemail to email/text
  • Custom caller ID
  • Auto attendants
  • Remote calls

To help you uncover everything you need to know about VoIP, we’ll answer the most common questions.

Question #1: How Does a VoIP Phone System Work?

All you need for your VoIP phone system to work is a broadband internet connection.

VoIP converts phone call information into packets of compressed data and sends it via the internet. VoIP phone calls travel through Ethernet cables or a strong Wi-Fi signal.

The service then transfers this data online using IP addresses, instead of the wire infrastructure used in landline systems.

VoIP phone calls are exchanged via small data packets that can travel around the world in less than a second, thanks to internet satellite communication.

Here’s how a VoIP phone system works:

  • Your VoIP phone connects to your Local Area Network router
  • The VoIP phone informs your VoIP service provider to make the call when you dial a telephone number
  • Your VoIP service provider establishes the connection and exchanges your phone call data packets with the person you called
  • The VOIP phone converts your voice into digital signals and transmits them

A VoIP phone service allows you to connect with team members and clients while you work from home

Question #2: What Are Key VoIP Phone System Features For Businesses?

VoIP phone systems come with built-in features that can benefit your business in many different ways. Here are some of the key features:

  • Mobile and desktop apps: These VoIP apps let you make phone calls, join conference calls and send text messages from your computer or mobile device. They are especially useful for businesses and staff members that work remotely.
  • Auto attendants: This phone menu feature greets incoming calls, directs callers to the right department/person or forwards calls to a voicemail. For example, when you dial a bank and the automated voice says something like, “press 1 to talk to a support agent,”, that is auto attendant in action. This feature helps project an overall professional business image.
  • Unified communication platforms: This feature integrates your company’s communication channels into a single platform. A unified platform’s functions include instant messaging, team chats, screen sharing and video meetings that make real-time communication more efficient and simpler.
  • Call encryption and security: VoIP phone system have built-in security that protects confidential information your phone calls may carry. VoIP technologies can scramble and encrypt call data, but it’s also important to make sure that your VoIP service provider is accredited and meets the industry’s safety standards.
  • Call recording: VoIP systems allow secure call recording for authorized personnel. VoIP call recording is undetectable and requires no additional hardware. The useful hidden benefit here is that it can help you identify areas for your team’s improvement during phone calls with customers.

Question #3: What Is a Fixed VoIP Phone Number & What Is a Non-Fixed VoIP Phone?

A fixed VoIP phone number is an internet phone line tied to a real address and an account owner, such as a company office or a residential address. In this case, the subscriber location matches the phone user identity.

Fixed VoIP numbers are rarely used by scammers because they are easy to trace. For this reason, a fixed VoIP phone number is perceived as more reputable and dependable.

For your business, this means that call recipients will feel more willing to answer your calls because fixed numbers exude trust.

A non-fixed VoIP phone number, or a virtual phone number, is not associated with a physical address or account owner and therefore can be linked to any geographical location.

Non-fixed VoIP phones are a convenient method for calling clients and partners in different countries and areas where your business is not physically present. It is also a great solution for telecommuting and remote work.

Non-fixed VoIP phone calls are provided by technologies like Skype, Slack and Google Meet. Because it is easy to mask the caller’s identity, this type of phones is popular with internet fraudsters. That is possibly why as many as 76% of calls go unanswered if they’re from unidentified phone numbers.

Question #4: Does My Business Need a VoIP Phone?

When deciding whether to transfer to a VoIP phone service, you should consider the following factors to help you make the right choice.

Reliability Of VoIP Phones

Although the quality and reliability of VoIP calls depend on your internet service provider, any concerns you may have about this can likely be put to rest. Modern-day VoIP calls often sound clearer than landline calls, and even mobile phone calls.

Not only has the VoIP call quality improved by leaps and bounds, it also contains error-correction protocols that make it more stable and reliable.

Remote Work

In the post-COVID-19 era, more and more companies will transition to telecommuting. 25% of company decision makers plan to move at least 10% of their workforce to permanent remote positions.

Recent research also shows that 77% of remote workers report better productivity, and 45% of telecommuters are happy with their jobs, compared to 24% of those who work in the office.

VoIP allows your employees to work from their homes or anywhere in the world, potentially contributing to these figures. Software apps, desk phones of softphones are all configurable with VoIP services.

Mandatory Analog Phones

In some cases, traditional phones may be connected to fax or copier machines or simply have an established role in your daily work routine, which may make transitioning to VoIP a bit more difficult.

However, Analog Telephone Adapters can help in these instances. They allow analog phones to send digital data over the internet so you can use a traditional device with VoIP phone system.

Question #5: How Do You Connect a VoIP Phone To a Router/Modem?

To connect your VoIP phone to a router or a modem, follow this multi-step process for either Ethernet cable or DECT router connectivity.

Using an Ethernet cable:

  • Step 1: Turn off the router/modem
  • Step 2: Link the AC adapter to the base station
  • Step 3: Connect the handset to the base station
  • Step 4: Connect one end of the Ethernet cable to the router’s/modem’s open port
  • Step 5: Connect the other end of the Ethernet cable to the VoIP phone base station’s port
  • Step 6: Power up the router/modem
  • Step 7: Connect the phone to the power source (optional: follow your VoIP provider’s instructions to configure your VoIP phone for calls)
  • Step 8: Wait for a dial tone

Using a DECT router:

  • Step 1: Check your router’s built-in DECT capabilities in the user manual
  • Step 2: Put batteries in the handset
  • Step 3: Power on the phone handset
  • Step 4: Press and hold the router’s DECT button

Small businesses that use VoIP save up to 40% on local calls

6 Benefits of VoIP For Small and Mid-Size Businesses

Using a VoIP phone service comes with tangible financial and organizational benefits for small and mid-sized businesses.

Benefit #1: Lower Costs

If your business makes long-distance calls on a regular basis, the cost of having many phone lines may add up immensely.

This is where VoIP’s cost savings come into play as one of the major benefits for any business.

Traditional phones may charge for every minute of call time. VoIP-related costs are, in fact, your internet service provider’s monthly charges.

And the best thing is – it is going to get even cheaper! Gartner estimates that VoIP telephony prices will decline between 3% and 5% on a yearly basis.

As a consequence, a small business that uses VoIP can expect up to 40% in savings for local calls.

The issue of a single phone line being available for only one caller is also eliminated with VoIP: It sends communication data packets via IP network, enabling multiple calls at the same time.

VoIP also helps you reduce costs associated with hardware and software upgrades and maintenance. VoIP providers make sure their clients have the latest hardware and software, so you don’t have to purchase your own equipment and infrastructure.

Benefit #2: Global Access & Mobility Of Service

Because it is highly portable and mobile, VoIP technology allows your employees to connect from anywhere in the world, make calls and telecommute efficiently.

VoIP numbers can be easily transferred in case you need to change your office location — unlike traditional phones, that need a unique number for each line, which makes number transferring complicated.

Additional perks of using a technology that allows worldwide access and mobility include decreased utility costs and smaller office spaces.

Benefit #3: Network Flexibility

Your existing Wi-Fi and ethernet infrastructure can serve as a foundation for your VoIP network.

This eliminates the complexity of traditional phone networks and doesn’t require the development of a specific technology infrastructure.

VoIP allows the implementation of a standardized system that supports a wide range of communication channels and requires less equipment and management.

Benefit #4: Scalability

A VoIP phone service supports and follows your business’s productivity while being highly cost-effective.

As your business changes and grows, an efficient VoIP system will scale with you. For example, adding a new VoIP line for every new employee you hire is remarkably easy, as is eliminating lines if you downsize.

Benefit #5: Simple Integration With Other Business Systems

VoIP systems can easily integrate with a range of business systems and tools that boost your operational efficiency.

For example, VoIP providers can integrate their services with widely used business apps such as Zendesk, Salesforce, Google Workspace, Outlook and others.

These integration capabilities do not require any modifications of your existing tools and apps or IT infrastructure.

Benefit #6: Easy Conferencing & Media Transfer

Using traditional phone systems for conference calls inflates the cost of hosting multiple callers.

VoIP’s absence of traditional phone lines makes conferencing simpler. Its conference call features are native and the cost of conference calls is included into the VoIP service price. Which – as mentioned earlier – is lower than traditional phone lines.

An often-overlooked VoIP conferencing benefit is that you can also send and receive various media files during the actual calls.

Key Takeaways On VoIP Phone Service & How It Benefits Your Business

A VoIP phone service streamlines business operations while reducing costs.

Its scalability, flexibility and capabilities such as voicemail to email, conferencing, caller ID and call recording can help enhance your company’s daily workflow and productivity.

It enables your staff to work remotely, while keeping and even enhancing their efficiency and work satisfaction.

And the best of all: it requires only your internet connection and it is getting cheaper!

Document Solutions provides expert integration of VoIP phone systems for conducting your business anywhere, including on the go.

Our fully integrated unified communications solution comes with features that boost employee productivity and make teamwork easier than ever across all platforms and devices.







VoIP Phone and VoIP Service

VoIP (Voice over Internet Protocol) phone service is a technology that lets users make phone calls using an internet connection.
It uses a high-speed internet connection and Internet Protocol (IP) addresses — the same way computers communicate with each other on the internet.
SIP Trunking

Leverage the power of a cloud-based PBX phone system for your business, with an advanced SIP Trunking solution without replacing any of your existing equipment. Combine your voice and data into a single unified communications solution.






Telephone and Internet Service

Ever used an Insurance Broker, or a Real Estate Broker? Why not a Telecom and Internet Broker?

Let an Unbiased Broker Work on Your Behalf to Find the Lowest Prices for Internet and Phone Service

As a Master Solution Provider representing over 75 Phone and Internet carriers directly Flickertronics helps businesses lower costs by finding the best rates for your current Internet and Telecom products.

With Flickertronics as your Telecom and Internet Broker you get the following services:

  • Free Unbiased Communications Analysis or your Internet and Telecommunications Services.
  • Free Unbiased Price Quotes from all of the Carries that Service your area.
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IT Managed Services for Business

With Flickertronics Managed Services you can "Grow as You Grow", meaning you have the flexibility to start with the managed IT services that make the most sense for your organization, and then grow with us as your needs grow.

Our Business IT services provide:  

  • Business only on-site support
  • Mechant Services - Point of Sales Provider
  • Manage and monitor Desktops, Mobile devices, Servers and Managed Networks
  • Manage Cyber Security using Artificial Intelligence rendering AntVirus software obsolete.
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  • Local Area (LAN) and Wide Area (WAN) Design, Installation, and Maintenance for connecting Multiple Locations with Phone, Data, and Internet
  • Surveillance Camera Systems
  • 24/7/365 onsite computer and network repair




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